At Naqkashi, every garment is specially handcrafted and made-to-order with care and precision. By placing an order on our website, you agree to the following terms and conditions.
Made-to-Order Products
All our garments are handcrafted on a made-to-order basis according to the size and specifications selected by the customer. Since these products are customized and cannot be resold, we do not offer returns, exchanges, or cancellations once an order has been placed.
However, in case of fitting or alteration requirements, we will be happy to assist you.
Order Modifications
Naqkashi will make reasonable efforts to accommodate changes requested after an order has been placed. However, we cannot guarantee modifications once production has started and reserve the right to apply additional charges for any requested changes.
Handmade & Delicate Nature of Garments
Our garments are hand embroidered and hand finished. Due to the intricate craftsmanship involved:
- Minor irregularities are part of the handmade process and should not be considered defects.
- Embellishments, sequins, zari work, or threads may naturally loosen over time.
- Fabrics such as chiffon, georgette, organza, and net are delicate and may be prone to pulls or tears with improper handling.
These characteristics are natural to handcrafted garments and not manufacturing faults.
Alterations & Fitting Assistance
Most garments include a margin allowance for minor fitting adjustments. Customers may alter garments locally at their convenience.
If you require alteration assistance from Naqkashi, we can help subject to:
- Additional shipping charges
- Alteration service charges
Please note that some repairs or alterations may be chargeable.
Quality Assurance
Every order undergoes strict quality checks before dispatch. Product images captured during quality inspection are securely stored for verification purposes for up to 24 hours after delivery.
Damaged, Defective, or Wrong Item Delivered
You may request a return or replacement only if:
- You received the wrong item, or
- The product has a genuine manufacturing defect
In such cases, you must notify us within 24 hours of delivery.
To request assistance, please contact:
- Email: contact@naqkashi.com
- Phone: +91-8299431480
Requests made after 24 hours of delivery may not be eligible for review.
After inspection, Naqkashi may offer one of the following solutions depending on the issue:
- Repair
- Replacement
- Refund
The final resolution will be determined after internal quality assessment.
Cancellation Policy
Orders for customized, tailored, or altered garments cannot be canceled once confirmed.
If Naqkashi agrees to accept a cancellation under exceptional circumstances, cancellation charges may apply.
Delivery Timeline
As all garments are handcrafted and made-to-order, delivery timelines may vary. Typically, orders are delivered within 2–6 weeks depending on the design, customization, and order volume.
While we make every effort to deliver within estimated timelines, delays due to embroidery work, artisan availability, logistics, or unforeseen circumstances may occur.
Customer Responsibility
Customers are requested to carefully review:
- Measurements
- Size selection
- Shipping details
- Contact information
Naqkashi shall not be responsible for issues arising from incorrect information provided by the customer.
Garment Care Instructions
To maintain the beauty and longevity of your handcrafted garment:
- Store garments in a separate garment cover
- Avoid direct contact with other embroidered outfits
- Keep away from water, perfume, deodorants, and moisture
- Dry clean only from a reputed dry cleaner
Improper care may result in discoloration or damage to embroidery and fabrics.
Ownership of Goods
Ownership of the garment remains with Naqkashi until full payment has been received.
After-Sales Services
Naqkashi offers after-sales support for clothing and accessories. Customers may contact us regarding:
- Repair services
- Alteration support
- Product care guidance
Please note that certain services may involve additional charges.
Contact Us
For any queries regarding returns, exchanges, alterations, or after-sales support, please contact us at:
- Email: contact@naqkashi.com
- Website: www.naqkashi.com
- Phone: +91-8299431480